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Shipping policy

Last updated October 26, 2026

Where we ship

We ship to addresses in the contiguous United States. We don’t ship to Alaska or Hawaii, US territories, overseas military (APO/FPO) addresses, or internationally, yet. Military bases in the contiguous US are fine. If an order is placed to one of those addresses, we’ll cancel it and refund you in full.

When your order ships

Pieces are made to order and ship within 7 to 14 business days. We’ll email you a tracking number when your order ships. If we can’t ship it in time, we’ll email you a new date, and you can cancel for a full refund.

Shipping costs

Shipping is a flat $9.99 per order, and free when your items come to $79 or more. The checkout page shows the shipping charge before you pay.

Your address

You enter your shipping address on the secure checkout page. Please check it carefully: we ship to the address you give us. If you spot a mistake, email us right away and we’ll fix it if your order hasn’t shipped yet.

Damaged or missing orders

If something arrives damaged, or your order doesn’t arrive, see our returns policy.

Questions

Email customerservice@sampleglaze.com.