Return policy
Last updated October 26, 2026
All sales are final
Every piece is made by hand for your order, so we can’t accept returns or exchanges if you change your mind.
Canceling an order
Email us within 24 hours of placing your order and we’ll cancel it and refund you in full. After that we’ve started making your piece, so we can’t cancel it, unless it’s running late (see our shipping policy).
If something arrives damaged, faulty or wrong
We pack every order carefully, but accidents happen. If something arrives damaged, has a fault such as a crack or leak, or isn’t what you ordered, email us within 7 days of delivery with:
- the email address you ordered with,
- photos of the item, and
- if it was damaged in transit, photos of the box and packing.
We’ll replace the item if we can, or refund it in full, including any shipping you paid. You won’t need to send the item back unless we ask.
If your order doesn’t arrive
Email us if your order hasn’t arrived within 10 business days after it ships. We’ll trace it with the carrier, and replace or refund it if it’s lost.
Handmade variation
Glazes shift in the kiln, so color, speckling and shape vary from piece to piece and from the photos. Small marks from making and firing are part of handmade work, not defects.
Refunds
Refunds go back to your original payment method. Your bank may take 5–10 business days to show them.